The Ballers App Privacy Policy

Effective date: [11/13/2026]

MC Ballers FC LLC (“MC Ballers,” “we,” “us”) operates The Ballers App, including
Club Pass and Club Hub features. This notice explains the personal information handled by the app.
It does not replace the separate privacy notices of MCBallersFC.com, Apple, payment providers, video hosts, or other services.

1. Information the app handles

Depending on the account and features used, we may handle:

Account and profile details: name, email address, password (stored as a hash), date of birth, profile photo, position, jersey number and details you add.
Club invitations and team records: invitation details supplied by a club, team and age-group assignment, roles, rosters, fixtures, availability, tasks, results, statistics, polls and club communications.
Training and development records: assessments, goals, workout and run logs, nutrition entries, achievements, XP, journals, mental-training reflections and challenge submissions. These may contain health or wellbeing information if you choose to enter it.
Photos, videos and files: profile portraits and media or attachments you submit for app features. Challenge proof may be a link to a third-party video host.
AI Coach information: for eligible adult users who request a video review, football profile, relevant activity and goals, previous review information, selected frames from an existing submitted proof video, and the resulting feedback and scores. AI Coach does not read private journal text.
Messages and support: team-chat messages and support correspondence. “Message coach privately” opens your email app; it is not a private in-app message.
Subscriptions and billing references: plan and entitlement status and transaction references. Apple or Stripe handles payment-card details; the app does not store full card numbers or card security codes.
Technical and security information: sign-in, device or browser, session and operational information used to secure and run the service.

2. How we use information

We use information to create and secure accounts; provide training, progress and club features; administer invitations and team access; show relevant player progress; review challenges; provide AI feedback when requested; manage subscriptions and entitlements; send account, invitation and service emails; respond to privacy requests; prevent misuse; and comply with legal obligations.

We do not use a player’s private journal as AI Coach input. AI Coach is a football-training aid, not medical, nutritional, mental-health or professional coaching advice. Its feedback may be inaccurate and should not replace qualified advice.

3. Club access and messages

Club directors, coaches and managers can see club and team information needed for their assigned roles. Access is limited by club role and team assignment. Club administrators cannot see a player’s individual AI Coach review history or the platform’s challenge-video review queue.

An authorized guardian linked to a child can view limited Club Hub information for that child, such as team assignment, position, jersey number, weekly task, season target and club match statistics. Guardians do not thereby get access to the child’s private journal, personal training history or player-team chat. Parent and player accounts use separate sign-ins. Guardian and staff accounts do not count as Club Pass player seats.

Some player profiles, portraits, ratings, XP or results may be displayed to other app users in player cards or leaderboards.

Player Team Chat and Staff & Parent Chat are shared conversations, not private one-to-one messages. Authorized participants in a conversation can see its messages. Message text and attachment metadata do not automatically expire. Player Team Chat attachment contents are removed after 48 hours; the message and metadata may remain. Chat is not end-to-end encrypted.

When a player is removed from a club, that membership and team assignment end, but the player’s app account and account-linked progress, logs and XP remain. If there is no other active entitlement, access changes to No Plan. The player can subscribe individually or join another club using the same account. Club-specific records may remain with the club and are not automatically transferred or erased by membership removal.

4. Children and parent approval

Under-13 account creation is currently disabled. The signup flow uses the birth date entered by the user to identify an under-13 signup and does not create that player account. A Club Pass director may already have supplied invitation details to the service. Any future under-13 signup must be limited to an active Club Pass player invitation and require the separate parent approval process before the child account is created.

The planned parent experience is an emailed approval link, a short checkbox accepting the Terms & Conditions and Children & Parents’ Privacy Notice, and separate confirmation of the invitation relationship by the club director. The planned flow does not ask for a government ID, selfie or paper form. It is not active while the child-safety release checks remain incomplete. An email link confirms access to that mailbox; it does not by itself establish parenthood.

AI Coach video reviews currently require the user and everyone shown to be at least 18. Parent approval does not enable AI Coach video reviews for a child. If the under-13 process changes, we will provide the required notice and obtain any consent required before enabling it.

Parents can ask to review, correct or delete a child’s information or withdraw consent. We verify the requester and their authority before releasing or changing child information. Club affiliation or mailbox access alone is not proof of parental authority.

5. AI processing, photos and video

If you request an AI Coach video review, the app reuses selected frames from an existing proof submission; it does not upload another full video for that review. The selected frames and relevant football context are sent to the configured AI provider to generate feedback. The app does not keep a separate permanent video copy for the AI review. The provider may process information under its own terms and retention practices.

Player-card portraits may be checked by the configured AI service for suitability. Background removal is performed by server-side image processing. Challenge proof links and original media are separate from AI Coach review frames and may remain available with the challenge record. A third-party host controls copies of videos stored on its service.

6. Service providers

We use service providers to operate requested app features. Depending on the feature, these include:

Replit: app hosting and application infrastructure.
OpenAI through the configured Replit AI integration: requested photo-suitability and eligible AI Coach processing.
Bunny Stream: delivery of supported training videos.
Resend: transactional account, invitation and approval email.
Apple and RevenueCat: App Store purchases and subscription-entitlement processing where used.
Stripe: website payments and Club Pass billing.

These providers may process information for their services under their own terms. The MCBallersFC.com website uses Wix and may have separate website providers and data practices; this app policy does not describe every website cookie, form or tracking technology.

7. Location, analytics and cookies

The reviewed app code does not request precise device GPS coordinates. Users may enter a venue or ground name/address for an event or match. The app’s reviewed source did not identify an advertising or behavioural-analytics SDK. This is not a statement that the separate website has no telemetry or cookies.

The live website review observed Wix platform cookies/storage, Wix performance telemetry and resources for Sentry, Wix Chat and booking features on sampled pages. No cookie preference banner appeared on the sampled pages. This was a limited review, not a complete audit of every website page, conditionally loaded script or third-party service.

8. Retention and deletion

We keep information while needed to provide the service, maintain account and club records, resolve disputes, protect users or meet legal obligations. Current app behavior includes:

Account profiles, journals, training records, AI feedback and challenge records do not have a general automatic expiry schedule.
Player Team Chat message text and attachment metadata do not automatically expire. Player Team Chat attachment contents are removed after 48 hours.
Expired, unsubmitted privacy-request email links and intake records are cleaned up after their 24-hour link period. Submitted privacy-request cases do not yet have a complete automatic retention schedule.
AI Coach review frames are temporary app-side request data; written feedback and scores remain with the player’s account unless deleted.

The company has proposed shorter retention periods, including six months of account inactivity, but those deletion schedules are not yet implemented. Do not rely on a proposed period as a current automatic deletion promise.

You can request account deletion in the app. Account deletion removes the account record and some linked records, but may not automatically remove shared club messages, challenge submissions, externally hosted media, provider-held copies or records retained for a specific legal reason. Deleting the app account does not cancel an Apple- or Stripe-managed subscription. Removing a player from Club Pass is different from deleting the player’s account.

9. Your privacy choices and requests

Use Privacy & Account in the app or contact us using the details below to request access or a copy, correction, deletion, or withdrawal of a child’s consent. Requests are reviewed by authorized staff. We verify identity and, for a child’s information, parental authority. Some requests require manual fulfillment; submitting a request does not itself delete information, pause account access or remove copies held by an external provider. We will respond as required by applicable law and explain any limitation or lawful retention.

10. Security

The app uses password hashing, sign-in controls and role- and team-scoped access. We do not claim that team chat is end-to-end encrypted. No online service can guarantee perfect security. Provider, backup and incident-response settings may differ by service and are governed by their applicable terms.

11. Changes and contact

We may update this notice as the app changes. The effective date above will be updated when a new version is published. If a change requires additional notice or consent, we will provide it as required by law.

MC Ballers FC LLC
Privacy email: info@mcballersfc.com
Privacy telephone: +1 662 306 3106
Mailing address: 7901 4TH ST N STE 300, ST. PETERSBURG, FL 33702, United States